Terms & Conditions

Last Updated: September 11, 2025

1. Introduction

Welcome to OpenCart4 Marketplace ("we," "our," or "us"), operating the website https://opencart4.com (the "Service"). These Terms and Conditions ("Terms") govern your use of our digital marketplace platform where various developers and vendors offer OpenCart extensions, modules, themes, and related digital products.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these Terms, then you may not access the Service.

2. Definitions

"Account" means the account created by you to access our Service
"Buyer" means any person who purchases products through our marketplace
"Content" means any text, graphics, images, music, software, audio, video, information, or other materials
"Extensions" means software add-ons, modules, themes, and other digital products available on our marketplace
"Marketplace" means the OpenCart4 Marketplace platform operated by us
"Product" means any extension, module, theme, or digital item available for purchase or download
"Purchase" means the acquisition of a Product through our platform
"Seller" means developers, vendors, or our internal team who offer products on the marketplace
"User" means any person who uses our Service, including both Buyers and Sellers
"Vendor" means external third-party developers who may offer products through our platform

3. Account Registration

3.1 Account Requirements

To access certain features of our Service, you must create an account. You agree to:

Provide accurate, current, and complete information during registration
Maintain the security of your account credentials
Immediately notify us of any unauthorized use of your account
Accept responsibility for all activities that occur under your account
Keep your contact information updated

3.2 Account Eligibility

You must be at least 18 years old or have parental consent to create an account
You must have the legal capacity to enter into these Terms
You must not be prohibited from using our services under applicable laws
Business entities must be validly formed and in good standing

3.3 Account Types

We currently offer the following account types:

Buyer Accounts: For purchasing and downloading products
Seller Accounts: Limited to our internal team and selected partners (external seller registration may be introduced in the future)

3.4 Account Termination

We reserve the right to suspend or terminate your account at any time for violation of these Terms, fraudulent activity, or for any other reason we deem appropriate. You may also request account deletion at any time.

4. Use of the Service

4.1 Permitted Use

You may use our Service to:

Browse and search for Products
Purchase and download Products for legitimate business purposes
Access customer support and documentation
Participate in community discussions and reviews
Access your purchase history and account information
Re-download previously purchased products

4.2 Prohibited Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws
Attempt to gain unauthorized access to our systems or other users' accounts
Distribute malware, viruses, or other harmful code
Engage in any activity that interferes with or disrupts the Service
Reverse engineer, decompile, or disassemble any Products (unless expressly permitted)
Resell, redistribute, or share purchased Products without proper licensing
Create false accounts or impersonate others
Violate intellectual property rights
Engage in fraudulent transactions or chargebacks
Submit false reviews or manipulate ratings
Spam other users or engage in unsolicited marketing
Upload or transmit inappropriate content

5. Products and Marketplace

5.1 Product Categories

Our marketplace offers various types of products including:

OpenCart extensions and modules
Themes and templates
Payment gateways and shipping methods
Marketing and SEO tools
Administrative tools and utilities
Complete solutions and packages

5.2 Product Information

Product descriptions, features, and compatibility information are provided by the respective sellers
We strive to ensure accuracy but cannot guarantee all product information
Compatibility requirements and system specifications are specified for each product
Screenshots, demos, and documentation are provided where available

5.3 Product Quality and Standards

All products undergo a review process before being listed
Products must meet minimum quality and functionality standards
Products must be compatible with stated OpenCart versions
Products must not contain malicious code or security vulnerabilities
We reserve the right to remove products that don't meet our standards

5.4 Internal vs. External Products

Some products are developed by our internal team
Other products may be offered by external vendors and partners
Product origin is indicated in product listings
Support and warranty terms may vary between internal and external products

6. Seller Terms

6.1 Current Seller Status

Currently, our marketplace primarily features products from our selected partners. External seller registration is not yet available but may be introduced in the future.

6.2 Future Seller Program

When external seller registration becomes available:

Sellers will need to meet specific qualification criteria
All sellers will be subject to additional terms and conditions
Products will undergo review and approval processes
Commission and payment structures will apply
Quality and support standards must be maintained

6.3 Internal Product Development

Products developed by our internal team:

Are subject to our highest quality standards
Include comprehensive support and documentation
Receive regular updates and maintenance
Are backed by our standard warranty terms

7. Licensing and Usage Rights

7.1 Product Licenses

Each product is subject to specific license terms defined by the seller
License terms are displayed on product pages and included with downloads
Most licenses allow use on unlimited websites owned by the purchaser
Commercial use permissions vary by product and license type
Modification rights may be granted depending on the specific license

7.2 License Restrictions

Unless expressly permitted by the license:

You may not resell, redistribute, or share products with third parties
You may not remove copyright notices or attribution
You may not claim authorship of products you did not create
You may not use products for illegal or unethical purposes

7.3 License Transfer

Licenses are generally non-transferable
Special provisions may apply for business acquisitions
Contact us for guidance on license transfers in specific circumstances

8. Purchases and Payments

8.1 Pricing and Currency

All prices are displayed in USD unless otherwise specified
Prices may vary by region due to local taxes and regulations
Prices are subject to change without prior notice
Special offers and discounts may have specific terms and conditions

8.2 Payment Processing

Payments are processed through secure third-party payment processors
We accept major credit cards, PayPal, and other approved payment methods
All transactions are subject to fraud verification and authorization
Payment information is encrypted and securely processed

8.3 Taxes and Fees

You are responsible for any applicable taxes, duties, or fees
VAT/GST may be added where required by law
Tax calculations are based on billing address information
Additional fees may apply for certain payment methods

8.4 Failed Payments

If a payment fails, access to purchased products may be suspended
You will be notified of payment failures and given opportunity to resolve
Repeated payment failures may result in account restrictions

9. Automatic Download Delivery

9.1 Immediate Access

Upon successful payment, download links are automatically provided
You receive immediate access to your purchased products
Download links are sent to your registered email address
Products can be accessed through your account dashboard

9.2 Download Policies

Downloads are typically available immediately after purchase
Download links may have expiration dates for security purposes
You can re-download products from your account dashboard
Contact support if you experience download issues

10. Support and Warranty

10.1 Support Levels

Support availability varies by product type and seller:

Internal Products (Developed by OpenCart4):

Include 1 year of complimentary technical support from date of purchase
Support includes installation, configuration, and troubleshooting assistance
Support provided through official channels during business hours
Extended support may be available for purchase

External Vendor Products:

Support is provided by the respective vendor/seller
Support terms and availability vary by vendor
Contact information and support policies are provided with each product
We may assist with facilitating contact but are not responsible for vendor support

10.2 Free Products Support

Free products are provided without warranty or guaranteed technical support
Documentation and installation instructions are typically provided
Community forums may be available for peer assistance
Limited support may be provided at our discretion

10.3 Support Limitations

Support does not cover:

Issues caused by third-party modifications to your OpenCart installation
Conflicts with other extensions not related to our products
Server configuration issues or hosting-related problems
Custom modifications or feature requests beyond the product's scope
Problems caused by using outdated or incompatible software versions

11. Refund Policy

11.1 Limited Refund Circumstances

Our refund policy is strictly limited to specific circumstances:

Refunds Will Be Provided When:

The product fails to perform its advertised functionality as described
We or the vendor cannot resolve technical issues preventing proper function
The product has fundamental flaws that cannot be fixed within reasonable timeframe
The product is found to contain malicious code or security vulnerabilities
The product is significantly different from its description

Refunds Will NOT Be Provided When:

You change your mind about the purchase
You made an error in your purchase decision
You failed to check system compatibility requirements before purchase
You discover the product doesn't meet your specific needs (if it works as advertised)
You encounter conflicts with other third-party extensions
Your server environment doesn't meet the stated requirements
You want to use the product in ways not covered by its license

11.2 Refund Process

All refund requests must be submitted within 30 days of purchase
Requests must include detailed information about technical issues experienced
Our support team will first attempt to resolve issues before processing refunds
Refunds are processed to the original payment method within 5-10 business days
Digital product refunds may require removal of downloaded files

11.3 Vendor Refunds

For products sold by external vendors, refund policies may vary. Vendor-specific refund terms are provided with each product listing.

12. Intellectual Property

12.1 Platform Intellectual Property

The OpenCart4 Marketplace website, logo, trademarks, and original content are our property
You may not use our intellectual property without express written permission
You receive only the usage rights explicitly granted for purchased products
Our platform design, functionality, and proprietary systems are protected

12.2 Product Intellectual Property

Product sellers retain ownership of their intellectual property
Buyers receive only the license rights specified for each product
Respect all copyright and intellectual property rights
Report suspected intellectual property violations to us immediately

12.3 User-Generated Content

You retain ownership of content you submit (reviews, comments, forum posts, etc.)
By submitting content, you grant us license to use, display, and distribute it
You represent that you have the right to submit such content
User content must not infringe on others' rights or violate our policies

12.4 OpenCart Trademark

OpenCart software, trademarks, and brand are owned by their respective owners
We are not affiliated with or endorsed by OpenCart Limited or its owners
Our products are third-party add-ons designed to work with OpenCart software
OpenCart4 Marketplace is an independent platform serving the OpenCart community

12.5 DMCA and Copyright Protection

We respect intellectual property rights and respond to valid DMCA notices
Copyright holders can report infringement to info@opencart4.com
We will investigate and take appropriate action for valid complaints
Repeat infringers may have their accounts terminated

13. System Requirements and Compatibility

13.1 Compatibility Information

Detailed compatibility requirements are provided for each product
It is your responsibility to verify compatibility before purchase
Compatibility information is accurate at time of publication
Requirements may change with OpenCart updates

13.2 System Requirements

Ensure your server meets minimum requirements specified for each product
Some products may require specific PHP versions, server configurations, or libraries
Database and hosting requirements are specified where applicable
We are not responsible for compatibility issues from non-standard configurations

13.3 Updates and Maintenance

Products are regularly updated to maintain compatibility
Customers with active support receive updates at no additional cost
Major version upgrades may require separate purchases
Update availability varies by product and seller

14. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which governs how we collect, use, and protect your information. By using our Service, you consent to our data practices as described in our Privacy Policy.

Key privacy points:

We collect only necessary information for service provision
Personal data is protected according to applicable laws
We do not sell personal information to third parties
You have rights regarding your personal data
Cookie and tracking policies are detailed in our Privacy Policy

15. Community and Reviews

15.1 Review System

Customers can leave reviews and ratings for purchased products
Reviews must be honest, factual, and based on actual experience
Fake reviews, spam, or manipulated ratings are prohibited
We reserve the right to remove inappropriate reviews

15.2 Community Guidelines

Participate respectfully in forums and discussions
Do not share copyrighted content or licensed products
Provide helpful and constructive feedback
Report violations or inappropriate behavior

16. Disclaimers and Warranties

16.1 Service Disclaimer

Our Service is provided "as is" and "as available"
We make no warranties regarding availability, reliability, or uninterrupted access
We reserve the right to perform maintenance that may temporarily affect service
Third-party services and integrations are beyond our control

16.2 Product Warranties

For internal products:

We warrant products will perform substantially as described
Warranty is limited to functionality explicitly described in documentation
We do not warrant products will meet all specific business requirements

For external vendor products:

Warranties are provided by respective vendors
We do not warrant third-party products
Vendor warranty terms are provided with each product

16.3 Limitation of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES BEYOND THOSE EXPRESSLY STATED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

17. Limitation of Liability

17.1 Damages Limitation

IN NO EVENT SHALL OPENCART4 MARKETPLACE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

17.2 Total Liability Cap

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SPECIFIC PRODUCT(S) INVOLVED IN THE CLAIM.

17.3 Vendor Liability

For external vendor products, the vendor is primarily responsible for product-related claims. Our liability for vendor products is limited to facilitating communication and enforcing marketplace policies.

17.4 Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, internet outages, or third-party service failures.

18. Indemnification

You agree to indemnify, defend, and hold harmless OpenCart4 Marketplace, its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, or expenses arising from:

Your use of the Service or products
Your violation of these Terms
Your violation of any third party's rights
Any content you submit to the Service
Any modifications you make to purchased products
Your business operations using our products

19. Dispute Resolution

19.1 Governing Law

These Terms shall be governed by and construed in accordance with applicable international laws and regulations, without regard to conflict of law provisions.

19.2 Dispute Resolution Process

We encourage resolving disputes through direct communication:

Contact our support team at info@opencart4.com
Provide detailed information about your concern
Work with us in good faith to find a resolution
If direct resolution fails, disputes may be submitted to mediation
You retain the right to bring claims in small claims court for appropriate matters

19.3 Class Action Waiver

You agree to resolve disputes individually and waive any right to participate in class action lawsuits or class-wide arbitration.

20. Modifications to Terms

20.1 Right to Modify

We reserve the right to modify these Terms at any time. Material changes will be communicated by:

Posting updated Terms on our website
Sending email notifications to registered users
Displaying prominent notices on our platform
Providing reasonable advance notice when possible

20.2 Acceptance of Changes

Continued use of the Service after changes constitutes acceptance of modified Terms. If you disagree with changes, you may terminate your account.

21. Termination

21.1 Termination by You

You may terminate your account at any time by:

Contacting our support team
Using account closure features when available
Upon termination, your access to the Service ceases
Previously purchased product licenses remain valid according to their terms

21.2 Termination by Us

We may terminate or suspend your access immediately for:

Violation of these Terms
Fraudulent or illegal activity
Abuse of our support services
Chargebacks or payment disputes
Any other reason we deem appropriate

21.3 Effect of Termination

Upon termination:

Your right to use the Service ceases immediately
Previously purchased product licenses may remain valid
Access to future updates and support may be suspended
Outstanding obligations remain in effect

22. Miscellaneous

22.1 Entire Agreement

These Terms, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and OpenCart4 Marketplace.

22.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

22.3 Waiver

Our failure to enforce any right or provision will not be considered a waiver of those rights.

22.4 Assignment

You may not assign your rights or obligations under these Terms without our written consent. We may assign our rights and obligations without restriction.

22.5 Relationship

No joint venture, partnership, employment, or agency relationship exists between you and us as a result of these Terms or your use of the Service.

22.6 Language

These Terms are written in English. Translations may be provided for convenience, but the English version will govern in case of conflicts.

23. Contact Information

If you have any questions about these Terms & Conditions, please contact us:

Sarabyn Mykhailo, Sole Entrepreneur
Tax ID: 3311600271
Address: 48311, Ukraine, Ternopil district, Horozhanka, Voloshyna street, 4
Email: info@opencart4.com
Website: https://opencart4.com

By using OpenCart4 Marketplace, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.